WakeMed Health Hospitals is a three-hospital, 919-bed private not-for-profit health system based in Raleigh, North Carolina. It is WakeMeds job to provide the necessary training for staff so they can respond to an outbreak by providing proper care for patients while protecting themselves, their families, and their communities.In September 2014, when the first Ebola case in the United States was diagnosed, WakeMeds education team, led by Amar Patel, director of the WakeMed Center for Innovative Learning, had to quickly prepare all 8,500 of WakeMeds employees to...
Founded in Switzerland in 1872, Zurich has grown to 55,000 employees provide car, home, life, and liability protection to individuals, small businesses, and multinational organizations. Zurich has a deep commitment to its values of integrity, customer centricity, sustainable value creation, excellence, and teamwork.In 2010, the Group Operations and Technology (GOT) division was created to develop a customer service model and training, which would help drive business.
As Hiltons portfolio continues to expand, so does its demand for new training. All of them needed some level of training, and existing team members also required ongoing learning.
The new learning content landscape comprises a multitude of content and delivery options that talent development functions must learn to navigate. For a time, the landscape for learning seemed to have reached a steady state: Traditional instructor-led training remained the go-to option for priority programs, alongside classic coaching and mentoring initiatives for one-on-one (personal) development.