As Hilton’s portfolio continues to expand, so does its demand for new training. From 2013 to 2015, Hilton added 10,000 new team members. All of them needed some level of training, and existing team members also required ongoing learning. This meant developing new content and updating old content at an unprecedented pace. Chief Learning Officer Kimo Kippen quickly realized that his learning and development (L&D) team of 60 may not be able to scale this effort.

To avoid overhead from con