Erica is an expert change management practitioner, change management thought leader, and accomplished leader and builder of internal and external change management practices. As Head of Enterprise Change Management Office at TIAA, she is responsible for reinvigorating and renewing change management for TIAA by maturing the function to an enterprise-wide capability.

Immediately prior to TIAA Erica was the founder of the Change Management and Organization Design practice at GP Strategies where she authored their models and methodologies and helped numerous clients strategically apply change management and build or mature their internal change practices.

Prior to GP Strategies, Erica transformed the change management function at Lowe’s Home Improvement by introducing new methodology, vastly improving results on initiative-based change, increasing individual and organizational competency around change, and transforming the way change was handled in the stores.

Erica’s early career included time in the public sector serving in the U.S. House of Representatives, lobbying for the telecommunications industry, and as an organizational effectiveness consultant to the federal government for the Department of Veteran’s Affairs, the Department of Defense, and Health and Human Services.

Erica has a Master of Science in organizational development and knowledge management from George Mason University and a Bachelor of Arts in social science from Nazareth College of Rochester.