David Hamme is an innovation consultant and the award-winning author of Customer Focused Process Innovation: Linking Strategic Intent to Everyday Execution. He serves as managing director of Ephesus Consulting, an innovative consulting firm focused on driving game-changing initiatives for its clients. Prior to founding Ephesus, Hamme worked stints as a management consultant for Ernst & Young and the North Highland Company, as well as served as an executive in Lowe’s Home Improvement’s $3 billion Installation Business Unit where he oversaw the strategic planning, marketing, product management, pricing, new product development and sales functions. Contact him at www.davidhamme.org.