Darlene Christopher, CPLP, has designed and delivered virtual training programs for global audiences for 10 years and has authored a book, The Successful Virtual Classroom, on the subject. She is a knowledge and learning officer for the World Bank, where she directs learning programs and provides technical leadership on distance learning programs for international government institutions. Previously, Darlene held technology management positions at Disney Internet Group, 3Com, and Nextel. Darlene has an MPA from the Monterey Institute of International Studies and a BA in Spanish from the University of California, Davis.