About the Author
Elsa Collins

Elsa Collins is an instructional designer at Black Knight. She is responsible for developing and designing all custom learning materials and e-learning modules and facilitating virtual instructor-led development training for employees and managers. Elsa brings 10 years of instructional design experience to her role. Elsa is a graduate of Florida State University, where she earned her bachelor’s in social work and master’s in instructional systems design, and the University of North Florida, where she earned her master’s in business management. Contact her at elsa.collins@bkfs.com.