Rob Lauber is chief learning officer at McDonald's, where he oversees a staff of 250 people across North America, Europe, Asia, and Australia. Under his purview are the L&D Center of Excellence and seven Hamburger Universities around the world, as well as education and accreditation programs. In all, L&D's audience is about 1.9 million McDonald's employees.
How do you define talent development at McDonald's?
We don't really have a definition of talent development.