CTDO Magazine

Prepare for the Silver Tsunami

Friday, September 29, 2017

Before Boomer employees retire, capture the valuable knowledge they possess.

Every day, 10,000 Baby Boomers retire from the workforce. And for too many businesses, when those employees walk out the door, they take with them a career's worth of institutional knowledge.

The value of that knowledge is hard to overstate.

When a veteran sales rep exits, how do you measure the value he provided customers through a deep understanding of each account's history and issues? When a long-time manag

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