Don't violate the first rule of change management—work with people to effect change.
In my zeal to impress my construction client, I had gone rogue.
This isn't you, Bill. This isn't the quality of work I've come to know, and I'm deeply disappointed … and frankly confused."
Ouch. In the 25 years I had been a leadership development practitioner, no words had ever leveled me as much as those. In my mind, I had gone above and beyond my client's expectations