Western Union: Transforming a Leadership Program to Advance Performance

Case Study

A small telegraph company was founded in the 19th century with the simple goal of creating an efficient communication system. More than a century later, Western Union, a leader in global payment services, moves more than $150 billion for its customers annually.

In 2012 the company completed an in-depth analysis of its business goals and the factors that were impeding their progress. Part of this project was a survey that measured how well senior leaders were performing on the core organizational

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