Case Study
TELUS: Training Employees to Deliver a Better Customer Experience

TELUS Header Case by Case
TELUS, Canada’s fastest-growing telecommunications company, has always taken pride in delivering excellent customer service. In 2013, J.D. Power and Associates ranked it among Canadian telecom’s leaders in customer satisfaction. CEO Darren Entwistle attributes this success to an inclusive corporate culture that empowers team members to deliver what customers need and want: “Our team, and the incredible culture we’ve built, is our company’s most valuable asset and th

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