Genpact: An Integration Program to Onboard New Executives

Case Study

In 2011, Genpact, a global leader in digitally powered business process management and services, needed to hire outside executives. Advances in technology had changed its market; to keep growing, the company needed new technical expertise from its leaders.

However, bringing in new leadership meant taking a risk. According to the Harvard Business Review, about half of externally hired leaders fail—and not for lack of ability. They fail because they do not mesh with company culture or the peo

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