To show that virtual classrooms are well-established and thriving, the Association for Talent Development and the Institute for Corporate Productivity, surveyed talent development leaders about their use of virtual classrooms with instructors and learners interacting in real time. The new report, Virtual Classrooms Now: Using Technology to Reach Todays Workforces, found that nearly two-thirds (64 percent) of organizations use virtual classrooms for employee learning.

TELUS, Canadas fastest-growing telecommunications company, has always taken pride in delivering excellent customer service. CEO Darren Entwistle attributes this success to an inclusive corporate culture that empowers team members to deliver what customers need and want: Our team, and the incredible culture weve built, is our companys most valuable asset and the secret to our success.However, the companys call center learning team wanted to further improve the customer experience and began developing a new customer service model in late 2013.

Pat McLagan explains why knowing your business is key to impacting your organizations strategy.

Jacque Burandt shares a simple, three-step process talent development leaders can use to make an impact on organizations strategy.

The argument: SMEs, not trainers, are the better choice for leading training courses. It's constantly being discussed: Do subject matter experts make better teachers or should we leave the job to trainers?

Without highly skilled leaders, organizations cannot build and execute sound business strategies, create and maintain competitive advantages, attract and retain qualified talent, or achieve and sustain peak market performance. Providing those leaders with relevant content and data they can readily apply in their daily work is driving talent developments exploration and deployment of learning through direct, hands-on experiences that are likely to produce immediate, high-performance results.Experiential learning is an umbrella term encompassing learning that...

Spending on learning programs continued to be a priority for organizations in 2015, according to the Association for Talent Developments 2016 State of the Industry report, which is sponsored by The Training Associates and Bellevue University. The increased investment was accompanied by learners receiving more learning hours and efficient distribution of content and offerings across workforces. Recognizing that these formal learning hours do not capture the valuable development experiences that are embedded in daily work, this year the State of the Industry added...