CVS Veterinary Practices and Services Group (CVS Group) is one of the largest veterinary service providers in the United Kingdom. With more than 410 locations, 1,000 veterinarians, and 1,500 nurses, CVS provides corporate veterinary services through four main lines of business: veterinary practices, diagnostic laboratories, pet crematoria, and e-commerce.CVS Groups Director of Human Resources and Training, Helen Wiseman, knew that veterinarians have greater stress levels and are more likely to commit suicide than the general population in the United Kingdom.

The ability to understand and manage ones own emotions, and to recognize and influence others emotions, is a critical leadership skill. The emotions of individuals can either activate and motivate the team, or move them to disassociate from the goal and passively comply.

Decision making doesn’t always require an immediate reply.